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Refund Policy

Our refund policy is valid for a period of 14 calendar days from the date of receiving the products. Due to the nature of our products, we do not offer refunds unless there is a genuine fault with the product in question. This does not affect your statutory rights to return within 14 days of delivery without stating a reason, providing the goods are unopened, unused and in their original packaging. If the period of 14 days has lapsed since receipt, we can't, unfortunately, offer you a refund.

Refund requirements

Due to the nature of our products, the limited manufactured quantities and the used material composition as well as for health and hygiene reasons; the following criteria must be met to qualify for a refund:

·    the product(s) must be in original packaging,

·    the product(s) must be unused,

·    the product(s) must be unwashed,

·    the product(s) and product packaging must not be damaged or show signs of wear and tear.

 

To ensure the above criteria have been met, each returned product will be submitted to a careful and visually documented inspection. If a returned product does not meet the listed criteria, we reserve the right not to issue a full refund.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we reserve the right not to issue a full refund.

 

Sale and clearance items

Only regular priced items may be returned, unfortunately, sale or clearance items cannot be returned. Items that had been subjected to price reductions due to special offers or promotional coupons are considered regular-priced items.

Returning items

To return an order or a specific product, you must contact us first at hello@lllaetitialemak.com in order to receive a Return of Goods Request Form (RGR). Returns will not be accepted without a valid Return of Goods Request.

All approved returns must be shipped to: LL Creative Productions S.R.L., Str. Ionel Teodoreanu Nr. 8, 700487-Iasi, Jud. Iasi, Romania. The customer is responsible for paying for the shipping costs with regard to the items that the customer wishes to return. We reserve the right not to refund the return shipping costs.

The customer must ensure that the goods are properly packaged so that they will not be damaged while in transit. If the returned product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

 

For the return shipping, please be sure to choose a shipping company that provides tracking and insurance for packaged goods while in transit to the above-mentioned return address. The name of the shipping company and the tracking number must be sent to hello@lllaetitialemak.com latest 48 hours after the package was picked up by the shipping company.

 

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to hello@llcreativeproductions.com.

This document was last updated on August 24, 2023.

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